NICE introduces ElevateAI, a cloud-based AI solution that allows users to utilize NICE’s AI with APIs, instant sign-up, and consumption-based pricing. To create intelligent CX solutions, ElevateAI offers consumer insights from audio, transcripts, and conversations. Automated speech recognition (ASR) technology that utilizes data acquired from training trillions of encounters from a CX dataset can let businesses recognize the voice of their clients over an API.
“Today artificial intelligence is a top priority for customer experience teams. ElevateAI reinforces NICE as a leader in AI for CX. This cost-effective and developer-friendly solution makes superior intelligence more accessible to the market for organisations of all sizes, helping NICE stand out in the market,” commented Keith Dawson, vice president and research director at Ventana Research.
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